Thursday, 20 June 2013

General Motors Committed to Providing Excellent Technical Support to Customers in Sub-Saharan Africa




Training of Dealer technicians and fine-tuned processes for faster results - creating customers for life in Sub-Saharan Africa markets

General Motors Sub-Saharan Africa (GMSSA) is striving to ensure that all its customers, no matter where they are based on the continent, receive the same impeccable service that sets General Motors apart from its competitors.

This requires a comprehensive approach through liaising with its entire Dealer Network, which covers countries from Cape Verde, Senegal, Liberia, Ivory Coast, Ghana, Nigeria, Gabon, Democratic Republic of Congo, Angola, Zimbabwe, Malawi, Zambia, Mozambique, Madagascar, Ethiopia and Mauritius.

Daniel Gitau, Service Operations Manager for GMSSA, and his technical support team, takes responsibility for a wide range of after sales processes. 

 These processes include the Global Warranty Management and Warranty Coordination processes, technical support, after sales launch readiness processes and technical training with the GM South Africa training centre in Johannesburg, for SSA Markets.  

Technical support is one of the central pillars for ensuring customer expectations are met, especially in cases where products have technical concerns that must be attended to in a much faster manner.

"We provide technical support for our products  freely and timeously.  We offer support to our Dealers, either over the telephone, by e-mail or by directing them to a website.  

The goal is to get back to the Dealer within eight hours of receipt of the email or request.  If the issue is still not resolved, the Dealer fills out a technical problem escalation form that we send to General Motors South Africa (GMSAf)," says Gitau.

GMSAf has a fully established technical support team that GMSSA can ask for assistance in certain cases where they have more experience.  If GMSAf cannot resolve the issue, they involve the source plant.

Gitau goes on to say, "We also offer training to all our Dealers. Before the launch of a new product, any Dealer approved to access that product must have his technicians trained. 

The training is based on New Model Information and Diagnosis, which incorporates training on diagnostic equipment and unit overhauls. Training is a prerequisite for sending a new product to a Dealer." 

 Gitau is also responsible for following up with other stakeholders regarding the GM Difference and Customer Satisfaction Index implementation in identified markets.

"The GM Difference is founded on the notion of creating customers for life. To create customers for life, value creation and delivery is important. Customers determine value, which is at times subjective. We must do everything to ensure we have happy customers through exceeding their expectations.

Customers buy products for certain purposes. When these products develop technical defects and can no longer operate as intended, the utility is lost. In such a scenario, the customer would require the product repaired as quickly as possible."

GM South Africa Appoints New Vice President of Operations


General Motors has announced the appointment of Ian Nicholls (51 years old) as GM South Africa’s Vice President of Operations with immediate effect.  

Based in Port Elizabeth, South Africa, he will assume responsibility for the company’s manufacturing, purchasing, quality, planning and vehicle sales, service and marketing operations in South Africa. In his new role he reports directly to Mario A.  Spangenberg, President of GM’s Africa operations.

A key focus in his new role will be the strengthening of GM South Africa’s operations in support of its drive to grow its domestic and Sub-Saharan Africa export sales volumes. 

 “The company is now well positioned to enter the next phase of its growth plans with its three new vehicle assembly programmes having recently come on stream,” says Spangenberg. 

 “The appointment of Nicholls into this new role enables us to further streamline our operations from a product, distribution and customer support perspective.”

Prior to this appointment, Nicholls served as Vice President of Planning for GM South Africa since January 2010. Before that, as part of an international service personnel assignment he worked as Global Segment Director for utilities and pick-ups, based in Warren, Michigan in the USA.

  During his time there he was responsible for global portfolio development for these segments.

Between 2003 and 2007 Nicholls was Director of Planning for GM South Africa with overall responsibility for strategic planning, product portfolio planning and programme execution of vehicle programmes (including HUMMER exports), the integration of GM South Africa into the GM global product planning operation as well as the introduction of an expanded product portfolio. 

Three years prior to this, he was Director of Sales and Marketing based in Johannesburg.

Another career highlight included a three year special assignment at Adam Opel in Russelsheim in Germany where he was involved in the integration of the South African purchasing operation into GM’s worldwide purchasing process and also the investigation of opportunities to improve the material flow, flexibility and lead time between Europe and South Africa.

Nicholls began his automotive industry career in 1990 at Delta Motor Corporation where he held several positions including Manager of new Business Development, Managing Director of a catalytic convertor subsidiary company and Director of Materials Management.

Prior to joining the automotive industry Nicholls completed his articles at Deloitte and Touche. 

He has a Bachelor of Commerce degree (cum laude) from the University of Port Elizabeth and is a qualified chartered accountant.

Tuesday, 11 June 2013

Enhanced Chevrolet Captiva for 2013 Model Year




General Motors South Africa has announced it styling and enhanced features package to refresh the popular Chevrolet Captiva SUV for the 2013 model year.

 The changes include an update to exterior styling, added convenience items and an extended list of factory fitted options.

Enhanced exterior styling

Chevrolet’s Captiva ushered in a new era in design for the Chevrolet brand when it was first launched onto the international market.

This was a design from a fresh and youthful design team that drew on global inputs and design cues to define this mid-sized SUV for world markets.

The result was a vehicle with well-proportioned features that imparted a bold but sophisticated look.

With seating for seven and comprehensive safety features including six airbags – driver and front passenger frontal and side protection plus curtain side protection.

Add to this a comprehensive list of electronic driver aids including ABS, and Vehicle Stability Control and the Captiva presents itself as an ideal family transport solution.

Building on this proven formula Chevrolet has continued to update the Captiva with contemporary styling enhancements with the latest iteration available at Chevrolet dealers from the second week in June.

Styling tweaks across the Captiva range of 2.4 LT FWD (Front Wheel Drive) manual and automatic and the top of the range 2.2 LTZ AWD (All Wheel Drive) models include a fresh treatment for the front bumper, fog lamp surrounds and grille.

At the rear the update includes a revised rear bumper, and exhaust outlets. Tail-lamps are now more attractive, reliable and longer life LED units.

Features upgrade

All three Captiva variants now feature a “Touch-Pad” lift gate mechanism and passenger seat belt warning. Dual-zone climate control air-conditioning is standard on the 2.2 LTZ AWD model and available as a factory fitted option on the 2.4 LT manual and automatic models.

The 2.2 LTZ now has keyless entry and push button starting as part of the Passive Entry Passive Start (PEPS) feature.
Also included in the specification of this top line model are illuminated door-sill covers that highlight the Captiva name.

 An important safety item included in the 2.2 LTZ features list is a tyre pressure warning indicator.

The final drive ratio on the Captiva 2.2 LTZ has been revised to provide improved performance from the rest.

Factory fitted options

Factory fitted options available on the Captiva 2.4 LT manual and automatic include 18 inch alloy wheels with a new fresh design, an electronic sun-roof, and leather seats.

 Customers for these two models can also specify a “Luxury Package’ that adds dual-zone climate control air-conditioning and an on-board computer to the specification.

Powerful and economic diesel and petrol engines

The Chevrolet Captiva is powered by either a 2.4 litre Ecotec engine with variable valve timing that produces 123 kW and 230 Nm of torque, or a common rail direct injection 2.2 litre diesel engine that produces 135 kW with 400 Nm of torque.

Both are latest generation engines from Chevrolet that offer exceptional economy in operation.

Tests conducted by Chevrolet engineers indicate combined cycle fuel economy of 8,8 l/100km for the front wheel drive 2.4 litre model and a miserly 8,0 l/100km for the 2.2 litre diesel all-wheel drive model.

The Captiva 2.4 LT with front wheel drive is available with a choice of 6-speed manual transmission or 6-speed automatic with electronic control.

 The Captiva 2.2 LTZ has a 6-speed electronically controlled automatic transmission with on-demand four wheel drive.

Recommended retail price inclusive of VAT :

Chevrolet Captiva 2.4 LT FWD manual          R322 100
Chevrolet Captiva 2.4 LT FWD Automatic      R337 900
Chevrolet Captiva 2.2 LTZ AWD Automatic    R443 000

Chevrolet and Isuzu Excel at 2013 Ipsos Quality Awards for Sales and Service Experience

Chevrolet and Isuzu have received the highest recognition in the 2013 Ipsos Quality Awards for Sales and Service experience in the automotive industry as two of the top performing passenger car and light commercial vehicle brands.

 According to Ipsos, the awards which have been awarded for the last nine years, measure the vehicle owners’ satisfaction when purchasing and servicing a vehicle and recognition is given to top achievers in four categories,

 Passenger Vehicle (PC) Purchasing Experience , PC Servicing Experience, Light Commercial Vehicle (LCV) Purchasing Experience and LCV Servicing Experience.

 “I am pleased with the recognition given to our Chevrolet dealers by the people driving and experiencing our products every day.

 General Motors South Africa’s goal is to provide an outstanding customer experience and our dealer partners are a key touch point through which we interact with our customers,” said Malcolm Gauld, GMSA Vice President Vehicle Sales, Service and Marketing.

 Chevrolet has performed well in the category of Passenger Car Purchasing which has the highest scores this year. “Ipsos has been measuring the satisfaction with the consumer experience for 18 years and each year the industry scores improve.

 On average, the Passenger Car purchasing year’s scores are the highest and closest we have seen,” said Patrick Busschau, Automotive Business Unit Director at Ipsos South Africa.

 “The Chevrolet customer experience starts with great products backed up by our unwavering commitment to providing value and quality without compromising on the customer experience,” said Chevrolet Brand Manager Tim Hendon.

 In addition to the Gold award for Chevrolet, Opel also scooped silver in the two passenger car categories; passenger vehicle purchasing experience, and passenger vehicle servicing experience.

 Isuzu and Chevrolet both received Gold for Light Commercial Vehicle Purchasing Experience as well as Light Commercial Vehicle Servicing Experience.

 GMSA is focused and committed to equipping dealer front line staff with the necessary skills to ensure the customer receives the best service possible.

 General Motors spends 70 000 hours on dealer staff training not only to equip them with technical skills necessary to repair and service customer vehicles but also on improving the overall quality of the service received by customers.

 “Our aim is to offer a predictable after sales experience which continues Chevrolet’s value offering,” said Hendon.

 GM South Africa has a comprehensive dealer network of 132 dealerships and 19 branches throughout South Africa which sell and service Chevrolet, Opel, and Isuzu vehicles.

Chevrolet Revs up DreamWorks Animation’s ‘Turbo’

Global campaign features custom concept Camaro based on vehicle from film

 DETROIT – Chevrolet will help power a little snail named Turbo in the upcoming DreamWorks Animation SKG, Inc. (Nasdaq: DWA) feature film bearing his name.

 The collaboration between Chevrolet and DreamWorks Animation will engage fans in the U.S. and select international markets and serve to enhance the film’s authentic racing environment.

As part of this alliance, Chevrolet has created a special real-life replica of a custom Camaro featured in Turbo.

 The comprehensive campaign also includes television, print, and online advertising, a social media push and dealership activations in key markets.

 Chevrolet design consulted with DreamWorks on the animated versions of the Camaro and the Chevrolet-powered Indy cars that appear in the film, which premiers in the U.S. on July 17.

Turbo marks the first time DreamWorks Animation has partnered with brands in this way. Chevrolet plays an integral part in two of the film’s key moments.

Turbo receives his speed after an encounter with a Chevrolet Camaro and later, the Chevrolet “bowtie” logo features prominently in scenes set at the Indianapolis 500.

 “Turbo is one of the most anticipated films of the summer, and we couldn’t be more excited about this collaboration, which aligns perfectly with Chevrolet’s renewed presence in INDYCAR,” said Tim Mahoney, chief marketing officer, Chevrolet.

“Millions of future drivers will be inspired by Turbo to realize their dreams both big and small. ”Said DreamWorks Animation’s Chief Marketing Officer Anne Globe:

 “In a film about a slow snail who dreams of being fast, who better than Chevrolet to give our hero his first taste of high-speed driving on the open road? Our relationship with Chevrolet both onscreen and at the Indy 500 is a natural fit that adds a layer of authenticity to this wild ride of a story.”

A real-life replica of the Chevrolet Camaro from the film has appeared at auto shows and events across the U.S., giving viewers a first glimpse of what to expect in the movie.

 Chevrolet will also feature Turbo in advertising leading up to the release. The ads will wrap the movie’s theme of realizing dreams around Chevrolet’s “Find New Roads” brand platform.

The larger campaign also includes ad integrations in television and print for Chevrolet’s Traverse; a 30-second custom animated television spot, which will be translated into a variety of languages for specific international markets, and a social media push and activations at select dealerships as the movie rolls out around the globe.

 Chevrolet’s international activation plans vary by market.

The iconic Land Rover Defender

  The evolution of Land Rover vehicles over the generations has been tremendous as it crossed through a lot of successions. 
 
The capabilities of early Land Rovers were simply endless and so very special, especially when considering the availability of machinery and advent of technology. 
The uniqueness of Land Rovers was continually guarded even in the initial years of manufacturing. One of the key features that attracted the attention of many in owning and using a Land Rover was its off-road performance apart from the on-road performance.

Apart from all these, alterations and more adaptations were incorporated to Land Rover models through
approved vehicle modifier (AVM) technology.
This was a stupendous feature that made Land Rovers appear more distinguished from other models, making them popular and desirable. 


The official unveiling of the ‘New Defender’, an iconic off-road tough performance vehicle targetted at redefining automotive standards and capabilities with both civilian and military users, confirms Land Rover’s supremacy in the global automobile industry.
The iconic Defender, built supreme ruggedness with designated approved vehicle modifier (AVM) is to create a family of special-duty variants that are based on the defender 110 and 130 vehicle.
John Graham, Brand Manager of Land Rover’s AVM, Military and Armoured Vehicles, explained that the new Defender vehicle is tailored to suit a number of critical civilian, industrial, emergency-response and security roles in which the vehicle’s strength, reliability and performance are the key factors to help customers perform critical tasks in strenuous conditions.
He said it has been made to suit the African terrain and weather conditions; customers need not to struggle to get any parts of the Defender AVM since it is available in all countries in Africa. 
Below are different shades of Defender models:
Field Ambulance Defender
 
The field ambulance is one of the key roles played over the years by the Land Rover Defender. For the military and civilian agencies working in difficult terrain and where off-road access is required, the Defender has proven to be the ideal vehicle for this crucial task and meets the needs of any particular emergency service organisation. 
Land Rover has designed two basic ambulance versions of the Defender in the AVM range, a single-stretcher model that uses the 110 Station Wagon, and a twin-stretcher model that uses the Defender 130 Chassis Cab as the basis -- with an ambulance box mounted behind the cab. 
Both versions offer the mobility needed to reach hard-to-access areas so that medical intervention and casualty evacuation can be undertaken rapidly.
The Defender Ambulance has an emergency alert system that comes with an electronic siren external speaker with in-cab microphone, medic-seat with seat-belt, and Main stretcher Attendant seat with lap-belt. It also comes with various technical medical emergency equipment as standard fixtures.


Mining Defender
One sector in which the Land Rover Defender’s ruggedness and versatility has long been appreciated is the mining industry, since most mining activities are in remote areas and need exceptional off-road vehicular capability. 
The Defender 110-based vehicle is a station-wagon that can be converted by option to a nine-seat configuration where market legislation permits. 
The Defender 130-based vehicle is in double-cab pick-up configuration, with the ability to mount a crane of up 500kg capacity in the rear pick-up bed.  
Land Rover’s mining support vehicles have addressed those concerns, providing customers with the confidence to safely undertake operations in the challenging conditions that mine sites present.
The vehicle has an underbody skid plate that protects sump and steering components from impact damage, plus front and rear lamp-guards and front wheel-arch mud deflectors.

It also protects the front doors from excessive mud build-up, and has a Front nudge-bar with towing and recovery eyes which strengthens the vehicle front to provide enhanced impact resistance, snatch recovery and reverse towing capability.

Cash in Transit Defender
Land Rover offers protected cash in transit (CIT) vehicles as part of the approved vehicle modifier range; the Defender’s payload capacity allows a high level of protection to be provided without adversely affecting the vehicle’s excellent performance. Using the Defender 130 as a basis, the CIT vehicles have an armoured driver’s cab that gives protection. 
A transparent armour system is employed to optimise outward visibility. The Defender: Cash In Transit helps move large amounts of money and other commodities which require increasing protection in today’s world, and resists any type and level of assault that customers find within their individual operational environment. 

There is also a dedicated cash in transit compartment, constructed from multi-layer, state-of-the-art anti-intruder materials -- maximising occupant and monetary security.
All areas to the cash vault are reinforced within the secondary compartment. The armoured driver cabin is protected to secure the storage area which is reconfigurable to hold ATM cassettes, coins, precious metals. There is a Centralised security locking system for all doors to enable seamless monetary deposits, equipped with a protected power supply for security system management.




Industrial Defender
Land Rover’s approved vehicle modifier also has applications for a range of other industries: such as oil production; the construction and power industries; and to support construction, maintenance and support tasks across a wide range of difficult terrains and conditions.
A mobile maintenance variant, based on a single-cab Defender 130, has a large box on the back that can be configured with various equipment and storage to support a myriad of fleet and equipment maintenance roles.
The vehicle operation enhanced fuel filtration and warning system removes water and other contaminants, eases vehicle egress and ingress, and has removable, washable covers to protect the seats from industrial dust and mud. A Coolant-level alarm provides constant monitoring of coolant level.

The Armoured Defender
The new Armoured Defender is almost indistinguishable from the standard Defender, and has been engineered to meet all levels of independent whole-vehicle test validation in accordance with European Standards.

Of course, nothing comes close to Defender when it comes to taking on -- and beating, some of the world’s toughest terrain.

With its permanent four-wheel drive, it gives optimum all-weather performance on and off-road. This capability is uncompromised in the new Defender Armoured, and the standard vehicle’s payload parameters remain.

The Armoured Defender can carry up to seven passengers, making it the ideal vehicle for organisations such as NGOs and oil and mining companies that work in harsh environments.
As an approved product, the vehicle maintains its full 50,000 mile (80,000km) manufacturer’s warranty and can be repaired or serviced within Land Rover’s extensive worldwide network of approved dealers.

The new Defender Armoured contains bullet-resistant glazing, ballistic steel armouring and floor protection, which contributes to ensuring the vehicle can withstand an attack from high velocity, high calibre bullets and help to provide optimum occupant protection while being contained within the original 3,500kg gross vehicle weight.

It is the first-ever ‘factory approved’ vehicle that has been rigorously tested and passed as a complete vehicle -- not just the materials and components that have been fitted to it.

The additional weight of protection on the new Defender Armoured does not compromise agility and performance -- with upgrades to the brakes and the addition of heavy-duty suspension.

The vehicle retains its legendary capability and is ever-ready to take on difficult conditions as well as maintain its flexibility and capacity.